It's probably Xsolla not using the mean for the money exchange.
Conversion rate has always been a bit off with Xsolla. I tend to pay in USD through PayPal and let PayPal handle the conversion, it tends to save me £1-2 each time. It's not a huge saving but every little helps...
"But the Duchess had no common sense, probably because it was, well, too common." - Terry Pratchett
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@ Antaryon That's just crazy... it may not be a huge difference, but they're charging something other than the pricetag for no apparent reason... @ malevolentfiend good idea, I'm going to be doing that from now on.
I made a ticket to Xsolla, and the (although speedy) reply stated that the final price "may include the commission rate of the chose payment option and additional fees". Again, that seems weird because the checkout states "payment system fee: E. 0,00".
I understand that different payment options may or may not cost money, but this just looks shady to me :/
Hail All,
As others have indicated, Xsolla is our Merchant of Record and handle all currency-related issues. We only pass along the payment amount and they're responsible for the rest.
If there's any issues you encounter with respect to currency conversion, etc., please do raise the issues with them. We want to make sure our customers are paying a fair and reasonable amount, based on the current currency exchange rates.
That all said, as the currency exchange is handled by them, there's nothing we can do about it.
Cheers!
-Jeromy