COMMUNITY - FORUMS - TECHNICAL SUPPORT
How long to get notification of a purchase?

I purchased the Astronomer tier package on the store using Amazon Payments through Xsolla. In my Amazon Payments history, it shows the transaction was completed. However, I have not received an e-mail (except from Amazon), and it looks like my account overview here on the site has not changed.

It's only been an hour, but I would think that would be more than enough time. How long does it take?


Countess D'Etoiles of Aureal
Port Ourania, Aureal Coast, Ki Nora,
Lor Voskara, Oceanus, Elyria

12/22/2016 3:01:15 PM #1

It should show up right away, or at least mine did.


12/22/2016 3:06:13 PM #2

^ Same here. Only thing I can say is check spam folder (which you've likely already done) and just keep an eye out.


12/22/2016 3:06:54 PM #3

I see. Well then, I suppose I should shoot them an e-mail, cuz something went wrong. Money certainly changed hands, but it didn't register for some reason.

Thanks.


Countess D'Etoiles of Aureal
Port Ourania, Aureal Coast, Ki Nora,
Lor Voskara, Oceanus, Elyria

12/22/2016 3:48:25 PM #4

Turns out there was a problem. Xsolla refunded the money and I had to do it again. Worked immediately the second time. :)


Countess D'Etoiles of Aureal
Port Ourania, Aureal Coast, Ki Nora,
Lor Voskara, Oceanus, Elyria

12/22/2016 11:10:50 PM #5

Glad you got it figured out.. :)