Forums - Chronicles of Elyria

12/27/2016 5:51:29 PMLayaway

ANewProduct

Member
Rank 4
3 Posts
December 2016

Hello, today i started a layaway on the Weaponmaster pack wich i then proceeded to pay 20% for, the problem is it only counted 1 payment while i can see both payments have arrived and been deducted from my billing account. I hope you guys can help me resolve this issue

12/27/2016 6:05:57 PM #1

Grayshade

Member
Rank 8
146 Posts
May 2016

At what % are you now?
At what % should you be?

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12/27/2016 6:10:56 PM #2

Dleatherus

Member
Rank 12
2310 Posts
July 2016

i would also suggest you send an email to support

include the screenshots of both of your payments if possible - sometimes it can be a double-billing on your end that takes a couple of days to resolve itself

12/27/2016 6:25:54 PM #3

ANewProduct

Member
Rank 4
3 Posts
December 2016

Posted By Grayshade at 7:05 PM - Tue Dec 27 2016

At what % are you now?

At what % should you be?

I am currently at 10% and i should be at 20%

12/27/2016 6:49:57 PM #4

Grayshade

Member
Rank 8
146 Posts
May 2016

Well, I can say nothing more except to follow Dleatherus' advice. I am 100% sure you'll get it fixed soon.

Carantenum is looking for more citizens. Click on the signature for more information!

12/27/2016 8:01:27 PM #5

ANewProduct

Member
Rank 4
3 Posts
December 2016

Thank you for the help and advice everyone, i emailed them, hopefully they can fix it for me.