COMMUNITY - FORUMS - TECHNICAL SUPPORT
Email change failure

Hi i have a 2nd account with a email of (edit: removed) that i wish to change to email (edit: removed)

i have no confirm emails currently and now i try to login to the account from another device and it wont accept ether email...

can i please get this email change completed please. i will try and see if my phone still loged into account and post a confirm here.


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7/12/2017 4:43:21 AM #1

Confirming this is the account in question.

I staying logged in currentl


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7/12/2017 5:18:20 AM #2

alrighty then seems i made a mistake in email address...

seems it is (edit: removed) not (edit: removed)

do i need to email a support ticket>?


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7/12/2017 5:56:28 AM #3

ok tried to raise a support ticket by sending a email from my gmail account and trys to make a new account wants me to veryfie but takes me to a page failed to load page.

looks like this a forum based request


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7/12/2017 7:20:57 AM #4

You can safely ignore that mail from jira asking you to verify your account, that is something they're working on disabling. You can assume your request has been received.

On another note, I suggest editing out your mailaddress of your previous post to prevent webcrawlers from picking it up and signing you up for spam ;)

7/12/2017 3:09:52 PM #5

i would but i need to make sure they see the trail of email address so they can makes sure it it set to

(edit: removed)

spam is not realy a concern. getting the account email changed on the other hand is.


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7/12/2017 6:37:26 PM #6

Hello,

Your email to [email protected] is the best way to resolve this.

To avoid future issues, I will edit out the emails you included in this thread.

Thank you,


"Stupid questions make more sense than stupid mistakes."

7/13/2017 1:39:09 AM #7

ok looks like will need to log another ticket as my ticket refered to this thread for the emails hahaha


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7/13/2017 3:00:45 AM #8

No need, we chatted today and will resolve this in the morning.

Best regards :)


"Stupid questions make more sense than stupid mistakes."