June 10, 2016
As some might be aware, we've got a Kickstarter update coming out today -- the significance of which being, today marks a seven (7) day period since our Kickstarter campaign drew to a conclusion!
From this point onwards, we aim to keep the community updated weekly.
Again, thank you so, so much for your support! Whether that's been through spreading the word or backing us financially, we couldn't have gotten here without the community.
Due to this post accruing some attention and requests have been made to see it stickied, I'll slip it here.
- Caspian, there is a lot of questioning about when the paypal store will be up, on the forums and discord. Can you please give us an update? In this instance, the "Silence is golden" rule does NOT apply. Even if you don't have a firm date, just an update of hurdles that are left, and a rough timeframe would be something.
-- Faern
Hey everyone! Tori here. For those unaware I'm the Community Manager as of around May 10th, 2016, as Miguel (Souzou) had moved to the dev team. And yes, I am a college student and most active in the evenings :)
Regarding updates: While there hasn't been anything official posted in the Kickstarter updates, Jeromy (Caspian) had thanked the community in the Kickstarter comments and we have been active in the IRC and forums (you can find staff/moderator posts beneath the recent threads). Despite this, we realize we've been rather quiet on other mediums and will work to rectify that. We do apologize for the silence -- it's been rather hectic rushing to get things ready.
For one, the difference in time zones slows discussion between the team and our lawyers a bit -- international payments have somewhat different legalities involved than the U.S. and we just want to make sure that we're doing things right. We're also currently ironing out some kinks in the payment processing platform that we're using; for example if somebody pledges at a tier, redeems their IP, and then asks for a refund, we need to account for that and work out a way to resolve that issue.
Additionally, it takes approximately two (2) to three (3) weeks for us to receive the funds we'd raised from Kickstarter once the campaign has concluded. This includes the 7-day grace period allowed for those whose pledges had not gone through to correct their payments before their pledges are dropped. We cannot provide any definitive dates, but the survey should be sent out to our backers once everything has been worked out and the funds have been transferred.
Our artists have also been keeping busy with creating assets for the store, and have been working with the Outreach team to put together a fan kit the community could use on their own fan sites. This includes various forms of media such as concept art, screenshots, logos, videos, audio files, and design assets that are acceptable for use. Due to legal reasons and in the effort to make a clear distinction between official websites and fan-made websites, some assets and logos (like anything involving the Soulbound soulstone, for example) are not available for community use.
This isn't everything that we're working on, but hopefully this little update helps tide you guys over until something can be released in a more official capacity.
