COMMUNITY - FORUMS - TECHNICAL SUPPORT
Unable to pay for Layaway

I haven't heard much from this game so I decided to come back and see what's going on. In the past I got a Founder pack on layaway but when I tried to pay for the rest of the pack, nothing happens. After checking out, nothing loads or asks for a payment option. I've also tried this on other browsers.

Is it too late for me to complete paying off my Founders pack or something? I heard something about a pre-Alpha and it says the Founders pack has access to Beta One & Two so... did I already miss it?


4/23/2017 4:33:24 AM #1

i believe a few others are experiencing similar issues and you should be able to continue/complete you layaway soon

from a thread with somebody experiencing the same issue:


4/23/2017 11:38:52 AM #2

To put my ten cents in, I am unable to make "big" payments when it comes to layaways. I don't know if it is a bank issue or site issue, but I was only able to fully pay something off by increments of 10%. Damn...there were so many increments of just 10%.


4/23/2017 1:28:00 PM #3

an issue?

with Xsolla???

say it ain't so!!!!!


4/23/2017 2:06:13 PM #4

In relation to the paying in large sums, I couldn't either. I tried paying the rest of my $600 on my County via debit card and I couldn't. I had to pay the $600 via PayPal who then takes it from my debit card.


4/23/2017 4:55:57 PM #5

Is it safe to make a layaway purchase at this time?


Friend Code: F2B09F

4/23/2017 5:32:57 PM #6

If you're purchasing a "new" and updated pledge, then yes. If you're paying off an old Kickstarter package, then no. Wait until they release a patch. ZRO said a patch for it would be out tomorrow.


4/23/2017 10:40:16 PM #7

Posted By Levi999 at 12:32 PM - Sun Apr 23 2017

If you're purchasing a "new" and updated pledge, then yes. If you're paying off an old Kickstarter package, then no. Wait until they release a patch. ZRO said a patch for it would be out tomorrow.

So if I'm getting the Settler package for $175, and that is my first purchase ever, I'm ok to buy it? I think I understand you, but I'm a little dense at times :P


Friend Code: F2B09F

4/23/2017 11:50:05 PM #8

Posted By JuJu76X at 10:40 PM - Sun Apr 23 2017

Posted By Levi999 at 12:32 PM - Sun Apr 23 2017

If you're purchasing a "new" and updated pledge, then yes. If you're paying off an old Kickstarter package, then no. Wait until they release a patch. ZRO said a patch for it would be out tomorrow.

So if I'm getting the Settler package for $175, and that is my first purchase ever, I'm ok to buy it? I think I understand you, but I'm a little dense at times :P

Yep, you will be fine.


4/24/2017 12:43:55 PM #9

I'm also having this issue. Just tried to pay off my Bloodline package, but it says its unavailable :(


4/24/2017 12:52:50 PM #10

Posted By Selique at 05:43 AM - Mon Apr 24 2017

I'm also having this issue. Just tried to pay off my Bloodline package, but it says its unavailable :(

see the comments above - ZRO expects to have a fix out for it soon - hopefully today

it's not even 6am on the west coast yet :)


4/24/2017 3:28:47 PM #11

I have a fix in place for this that will go out later today. Sorry for the inconvenience.


ZRO

4/24/2017 5:56:03 PM #12

The fix for this has been deployed. Let me know if the problem persists.


ZRO

4/24/2017 6:07:52 PM #13

Posted By ZRO at 10:56 AM - Mon Apr 24 2017

The fix for this has been deployed. Let me know if the problem persists.

ty - given that it's only been a couple of days since it was reported, and on the weekend at that, the response and fix time is impressive, even if it was a relatively easy bug to fix


4/26/2017 5:51:09 AM #14

Zro to hero? ...srry couldnt resist. The pun.

But if it is fixed it would be nice to know. And if it is gj :)

4/27/2017 9:19:18 AM #15

Hate to say this but i get the error your payment can not be process at this time. Please try again later yesterday and today and i check with my credit card company and they said everything look fine they didn't even see a attempt at payment from xsolla