Posted By Serpentius at 2:48 PM - Mon Dec 03 2018
Is there an existing issue that we need to look into here?
I'm the one who posted the comment that got the other thread locked. My point was not that Xsolla is a fraudulent site. It isn't. It is a very legitimate site. The problem is that it is on a list of suspect sites that generate a large number of challenged transactions. This is because kids get their parent's credit card and buy services on Xsolla that the parents later challenge -- far more often than other sites. That is probably an unavoidable issue with Xsolla.
But, to answer your question, "is there a current issue?" Yes -- that is the issue. If I want to use a credit card, rather than Paypal, on Xsolla, I need to call my credit card company in advance and pre-clear the transaction. That is annoying. It is also not uncommon. The result is that many people probably don't buy things they otherwise would.
This is doubly true if the payment is blocked by the credit card because it wasn't pre-cleared. In my case, I made a point of buying less each time I had to re-run a transaction. I'm sure that others just gave up and didn't even re-rerun their transactions.
This is a loss of revenue, possibly a serious one. We are merely pointing it out to SBS. If SBS doesn't care about such loss of revenue, so be it. We've done our best bringing the issue to your attention.