You know, I truly do not care if this gets downvotes, but it's people like the last two people why negativity has spread across and why I don't go on the CoE Reddit or listen to negative stories because I only hear half the story. A little more patience and common sense to follow rules would do some people some good and not feeding into negativity that has killed dozens of games before.
As a community we don't know what they are trying, we can only hope it helps. I for one think that a good sprucing up of the site would bring more attention and hopefully get more points across. This is one of the only things they have to keep giving the community things as a whole and what they can show us at the moment with whatever the dev's deem worthy of showing us that's true progress, I remember waiting literally a decade for Guild Wars 2 to come out when I first heard about it when I played the originals when I was a kid, and here we are and GW2 is disappointing in my eyes, I'd rather the Devs take their time. We also have the Moderators to think of too.
Not everyone uses Discord or other server services, but people will drop by the forums every now and then to see what's going on.