We will investigate and find out what happened, thank you.

Hi Lord_Shadow,

If you're thinking about the Anniversary Promotion gifts and the compensation for pledgers before the 30th April, 2017, then the bonus packages haven't been given yet.

It will happen between "merging accounts" and "domain selection":

For more info, you could check this official announcement:

https://chroniclesofelyria.com/news/18789/Celebrate-Our-Kickstarterversary

Thank you so much Serpentius

Thank you very much, my friend, Darmky. But the package was already in the inventory and then suddenly disappeared. This is what I want to inquire about

Hello Lord Shadow,

We checked your account and were unable to find a completed transaction for a Settler package.

If you are able to verify with your financial institution and provide some evidence of your payment, please email it to [email protected] and we'll follow up with you.

Thank you,

For a short time there was a mess up with Testdata on production. Maybe you saw that package during that time?