Last Updated: May, 2018

Soulbound Studios, LLC believes strongly that protecting our customers' privacy and security is a top priority. The following privacy policy describes who we are; how and why we collect, store, use, and share personal information; your rights in relation to your personal information; and how you can contact us and supervisory authorities in the event you have a complaint.

1. Who We Are

Soulbound Studios, LLC collects, uses, and is responsible for certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom), and we are responsible as controller of that personal information for the purposes of those laws.

2. The Personal Information We Collect and Use

Soulbound Studios collects certain data in order to ensure you have the best experience possible when utilizing our games or websites. This data may be provided by you directly when you make purchases through our online stores; register your account; participate in on-line games; participate in board and forums; participate in recruit-a-friend offers; register warranties; enter contests; provide complaints or feedback; participate in customer satisfaction or other surveys; or engage technical support. We also may collect data from cookies, error reports, and usage data from software running on your device.

In addition, we obtain data from third parties, utilizing the same practices outlined within this policy, as well as any other restrictions or limitations from that data source. Typically, these include third party companies who we utilize to provide access to services related to the game, social media sites to which you have granted access, and service providers who help us determine location-based services and IP addresses.

You have choices about what data we collect. When we ask you to provide data, you have the option to decline. However, if you do not provide data necessary for a product or feature, you may not be able to use that product or feature. What data we collect varies based on your use of Soulbound Studios' product or features. Data collected may include the following:

  • Names of persons placing orders;
  • Delivery address;
  • Credit card of bank information;
  • Email address;
  • Login credentials;
  • Payment data;
  • Device data, including hardware and software specifications;
  • Product use data, including how you play the game, items you purchase, and settings you utilize;
  • Device, connectivity, and configuration data, including what devices and networks you utilize to access our products and services, including operating systems, other software installed, and product keys. We may also collect IP addresses and other device identifiers, as well as regional and language settings.
  • Performance data, including error reports, utilized to help us troubleshoot and improve our games and websites, contents of any chats or emails regarding troubleshooting or game feedback, data regarding any errors (including device information and other programs and data utilizing your computer at the time of the error).
  • Content when posted to the game or files, including user pictures, avatars, or any other file you upload, which we need to collect in order for you and others to use as directed.
  • Messages and non-public communications, whether within the game or within the forums, messaging platforms, and websites of Soulbound Studios. Such information will only be shared with the person to whom the communication was directed.

3. How We Use Personal Data

Soulbound Studios uses the data we collect to provide you with access to our games and forums and to send communications. We combine data from multiple services to ensure the game (including all in game purchases and experiences) and forums are provided to you in a seamless experience. We use data not only to provide the product and forum access directly, but to provide support, product activation, product improvement; security, and dispute resolution. This includes information aimed at reducing fraudulent activity, activity contrary to our code of conduct, spam, cyberattacks, phishing, viruses, or other security and privacy concerns. We also utilize this information to make informed business decisions about development of our games and services, in order to provide you with the best user experience not only with the current game, but into the future as well.

Your personal information will not be shared with third parties other than those acting as agents of Soulbound Studios, and your personal information will not be utilized by other third parties, nor will it be sold at any time.

4. Sharing of Personal Data

We share your personal data with your consent, or as necessary to complete any transaction to complete or provide any product you have requested or authorized. This includes sharing with agents and affiliates who provide aspects of the game and websites. We also share with vendors working on our behalf; when required to do so by law or to respond to legal processes or actions; to protect our customers from spam, fraud, or loss of life; to maintain security of our products, and to protect the rights or property of Soulbound Studios, including enforcement of terms of use, codes of conduct, violations of law, or intellectual property.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place. We will not share your personal information with third parties for the purpose of marketing, nor will we ever sell your information.

If you participate in a Soulbound Studios message board or other forum, you should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside Soulbound Studios who have access to that message board or forum. Our message boards and forums contain additional rules and conditions regarding participation, which may be viewed within Soulbound Studios Legal Disclaimers. Each participant's expressed opinion is his or her own and should not be considered as reflecting the opinion of Soulbound Studios.

5. Access and Control of Your Personal Data

You have the right to view, edit, or delete your personal data online. If you choose to delete data integral to your operation of the site or the game, you may be unable to utilize those services or may be required to re-enter data in order to use those services. You may access your personal data by emailing us at [email protected] or making edits to your personal data. You may also change your communication preferences, including any email preferences, from that page. Options to unsubscribe from email messages will also be provided in any email sent to you of a non-personal nature.

6. Cookie/Tracking Technology

The Site may use cookies (small text files placed on your device) and tracking technology to improve our services and web site. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information.

Cookies may be used for storing your preferences and settings, including regional information, local information, language, browser, and multimedia settings. They may also be used to store your encrypted login information, to prevent the need to sign in every time you navigate to our web pages, as well as to provide feedback on our websites. We may utilize cookies in interact with third party social media platforms. Cookies may be used to prevent fraud and abuse. Cookies will also be used to facilitate shopping cart information. Finally, cookies may be utilized for our own analysis and for increasing performance of our websites.

You may control cookies using your web browser, which has controls to block and delete cookies and other tracking from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. Your browser and other choices may impact your experiences with regard to cookies and tracking technologies.

7. Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors who have agreed to keep information secure and confidential have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

8. Processing and Storage of Personal Data

Soulbound Studios may store or process personal data within the United States or within the region or country of any of our software as a service, payment, or other affiliates, vendors, or service providers. Each of our affiliates, vendors, and service providers are bound by contract to the same data standards we employ.

Soulbound Studios complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.

9. Retention of Personal Data

Soulbound Studios retains personal data for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes, such as complying with out legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different products, actual retention periods may vary significantly. We judge data retention principles on how long data is needed to provide access to the games or websites, to improve performance of our products, or to maintain appropriate business records; whether the data is that which was created by and designed for deletion by the end user (i.e. - user uploads and forum posts); whether the data is of a sensitive nature; and whether Soulbound Studios has other obligations to maintain the data, including contractual, legal, or other obligations.

10. Data Collection from Children

Children under the age of 16, and located within the European Union, shall be required to have their parent or legal guardian consent to the collection of information. Within all other regions, If you are over 13 years of age, but under the age of majority in the jurisdiction in which you live, you certify you have reviewed these Terms of Use with a parent or guardian and your parent or guardian also agrees to the Terms of Use on your behalf and takes full responsibility for your compliance with the same. You, or your parent or guardian, represent that you, or your parent or guardian, understand and agree to comply with the terms, conditions, and representations set forth in these Terms of Use.

We will not knowingly ask children under the age applicable to their region to provide more data than is necessary to provide the product. Once parental consent is granted, a child's account is treated like any other account. The child may have access to communications through the game, forums, website, or email and may be able to communicate freely with other users of all ages.

Parents may change or revoke the consent choices previously made, and review, edit, or request the deletion of their children's personal data.

11. Privacy Contact Information

You have the right to lodge a complaint with the proper supervisory authority. If you have any questions, concerns, or comments about our privacy policy you may contact us by emailing [email protected]. Any inquiry shall be responded to within 30 days.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.