Hi Elyrians!
Thank you for your post and comments today!
Over the course of Domain & Settlement Selection we've kept a keen eye on anything and everything that would interfere with a user's ability to make their picks or have the best experience possible. We've tried to be prompt in our responses, thorough in our investigations, and caring in our approach to community feedback. That said, we've had a small number of players report recently that they're discovering they have retained titles in their inventory, instead of utilizing those during their claiming process.
This doesn't appear to be affecting more than a handful of players, and we're continuing to investigate and attempt to reproduce potential technical issues related to these reports, but so far have been unable to identify or reproduce any actual bugs. That doesn't mean bugs don't exist, just that the information we have at the moment hasn't yet allowed us to isolate or reproduce specific issues.
If you believe you are being (or have been) affected by an issue of this nature, we'd love your help! Please be sure to submit a support ticket with as much information and relevant data as possible. We will be following up and certainly addressing bugs that you're able to help us find.
Additionally, in no event do we want players that have made these upgrade purchases (and now have them stuck in inventory) to feel as though they've made a mistake supporting the studio and being a part of Chronicles of Elyria. So if you purchased either a Mayor Title or County Upgrade Promo item specifically, and for any reason have not been able to use these items during your claim process, we will provide you with full value store credit for each of these items after the conclusion of Domain & Settlement Selection.
Soulbound Studios operates in service of our backers and without your support we wouldn't be where we are today! Please continue to bring issues like these to our attention!
If you have any questions about this please let us know, or contact us directly at [email protected].
Sincerely,
Soulbound Studios Staff