Q1: Is there any chance when I change my surname that I will lose my old one?
A1: Your originally reserved surname remains yours until your new request is approved.
Q2: What happens to my old surname once my new one is approved?
A2: Once a new surname is approved and locked to your account, your old surname is cleared and returned to the pool for others to reserve if they wish.
Q3: How do I know what other servers my surname is available on?
A3: You will be required to check availability on your surname before you can submit it for extension. All servers where the surname is available will be displayed in the blue message bar on the reservation page above the Check Availability button.
Q4: If I am only extending my already approved surname to other servers, does it need to go through the approval process again?
A4: No. If the surname was already approved, there is no review process
Q5: Is there a limit to how many times I can change my surname?
A5: No, but you can only own 1 purchased Surname Change at a time.
Q6: I have more than 1 Surname Change in my inventory due to merging my accounts, can I send one or more to someone else?
A6: No, Surname Changes are bound to your account. The only time you are able to own more than one is in the case mentioned above where you merged one or more accounts that each had one.
Q7: I submitted my surname, how long before I hear back?
A7: Surname reviews typically take 24-48 hours, depending on how busy the studio is. This timeframe may be longer if your submission was made prior to a weekend or holiday. A PM will be sent to your CoE account once a decision has been made.
Q8: What is a surname? Are there restrictions to the surname I choose?
A8: You find more surname information, restrictions, and an FAQ on this post along with the first comment.