Please review the following questions and answers below, just in case there is information that is pertinent to you. Don't submit a support ticket or ask a question about this event before reading this FAQ in its entirety.
Thank you for your cooperation and participation!
Q1: I've made a purchase, when will I receive my rare ingredients?
A1: Your items will be awarded to you at the end of each week of the promotion. At the end of the entire promotion, those players that have earned rare ingredients during every week of the promotion will also be awarded a rare recipe that uses some of the rare ingredients players can earn each week.
Q2: Can AO's coin save you from old age?
A2: It can save you the first time you die of an age related problem but it won't actually make you any healthier. This means that your character's true death is still be very likely and will happen very soon: In the end, death is inescapable.
Q3: What happens when I use Ao's coin when I drown at sea?
A3: You will wash ashore near the last settlement you visited, wherever that may be.
Q4: Will the items go away after each week or will they remain for the duration of the event?
A4: The new promotional items will go away at the end of each week, Vault items are returned to the vault at the end of every day.
Q5: Will rewards be available for new players? (i.e. will new players who join after the 3rd Kickstarter-versary get them?)
A5: To receive any of the account specific in-game rewards, such as the Clock, Rock Lantern, Marked Character, or Ao's Coin reward, a new player will have to acquire at least an Elyrian Package before the end of the promotion period. All other rewards, such as unlocking glider technology, will be available on all servers to all players through normal game play.
Q6: Will the Ancient Tapestry be awarded to my main character, or will all of my characters receive it?
A6: The Ancient Tapestry will appear in the inventory of the first character you create and use to enter the world of Elyria.
Q7: The Arena says it requires a Town or higher to place in, but a Bloodline package holder can purchase it, how does that work?
A7: During exposition, you will be unable to place your Arena outside of a settlement, or in a settlement that is a Hamlet, or Village. You will need to acquire the rights to build on at least two parcels of a Town-class settlement from the mayor or similar authority before you will be able to place your Arena.
Q8: How does the Tournament of Champions contest work?
A8: Each player can purchase up to 10 Tournament of Champions tokens. These tokens can be purchased from the store, but they can also be traded or gifted to other players. Once a token has been sent to another player it will be automatically claimed by that player and cannot be sent again. Additionally, each Token has a unique ID associated with it. At the end of the promotion, we will randomly select one Token's ID from the list of IDs that have been purchased, and the player possessing that specific token will be declared the winner. We will then contact that player with further details after the promotion is concluded.
Q9: Does the progress meter count store credit used?
A9: No, only cash spent applies to the progress bar.
Q10: Do purchases made with store credit count towards the weekly "special rare ingredients" awards?
A10: Cash and store credit will earn the weekly awards.
Q11: What can one expect with the arena, what kind of events/uses will be possible with it?
A11: Snipehunter answered it sufficiently here.
Q12: How can I tell if an item in the promo section is a vault item leaving at the end of the day?
A12: Promo items will be spelled out in each weekly update post. Any items not spelled out there are vault items.
Q13: Why does the horizontal milestone tracker reset every time it fills up?
A13:The tracker is meant to show progress towards the current goal, rather than show overall progress. You can click on the "Upcoming Rewards" button or visit https://chroniclesofelyria.com/shop/rewards/ to view the overall progress.
Q14: Can you choose the gender of the Battlecat at when you redeem the voucher?
A14: Yes, but it is subject to availability of that gender from each NPC vendor.
Q15: I thought the 2017 Kickstarterversary Token contest was a raffle?
A15: It was not. The term raffle was used to describe how the tokens were collected, but we do not operate raffles and this contest was based on accumulating the largest number of tokens.
Q16: In reference to the Battlecats!, does the Semi-arid Desert also count as sub-tropical?
A16: The Semi-Arid Desert biome usually forms in the temperate latitude band and is considered a temperate semi-arid climate.
Q17: Which milestone rewards are tradeable?
A17: The Clock, Rock Lantern, and Travel Stone are tradeable, others are not.
Q18: Can I send the Cottage for Two to a friend?
A18: No, only the Bloodline package inside the bundle may be sent.
Q19: I would like to know more about the "Show us your domain" contest, where can I find more details?
A19: See this thread for answers from the design team.
Q20: Regarding Ao's coin being only used once; is that a character can only benefit once, or a soul can only use it once over the course of it's many reincarnations?
A20: The coin itself is taken by whatever power allows you to cheat death, when it is used. You will only be able to use this coin a single time.
Q21: Can Menn of small size ride a Battlecat!?
A21: The rules for mounts are that any rider that is the same size-class as the mount may ride the mount without problem and riders who are one size-class larger, or smaller may also ride a mount. Thus, a medium mount can accommodate Small, Medium, and Large riders. On the starting continent, this means, Hrothi, Neran, Waerd, Janoa, Dras, To'resk, and Brudvir can all ride medium mounts, such as Battlecats.