After just finishing up the Searing Plague event I thought I'd take a stroll through the forums. Imagine my surprise when I ran into this thread... I generally don't have time to provide lengthy responses on the forums anymore - much like I don't really go into Discord anymore.
However, let me take a few minutes to respond to some of the comments in this thread. Because this is the official forums and not a place for casual conversation like Discord where the devs are more or less free to voice their thoughts and opinions, there's no doubt this will be linked, quoted, and likely show up on news sites. Which serves to underscore the separation of information that exists between Discord and our official forums to begin with. But in any case, here goes...
Posted By MagistrateMondra
So at the end of an "not that amazing" event we got no news about map selection / alpha eg.
First, the Searing Plague event has been amazing. While you may not have enjoyed it, community engagement went up 200%, many long-time inactive members returned to the forums, we awarded somewhere on the order of thousands of Elyrian packages to people in the community, and as a result, thousands of new players have spread out across the servers joining the various kingdoms, duchies, counties, and settlements.
In addition, you got to participate in something that - to my knowledge - you've never gotten to participate in before. You got a chance to write the history of an MMO pre-launch. The ability for player-communities to participate in writing world-lore before a game launches is an amazing way to make sure that each and every one of you feels a deep connection to the history of the world. This event, while finished, isn't over. We will no doubt feel its effects in-game in one shape or form, idefinitely.
To me - that's an amazing event. And a successful one.
Second, the Searing Plague event literally ended less than an hour ago. Events like the Searing Plague and map voting require time, resources, development costs, etc., and are not part of our regular promotion schedule. Map voting is coming up, we're going to have an official announcement for it, but not today. If you've been following along in our official updates here on the website, you likely already knew that.
That aside, we posted our calendar of events so people understand we weren't just making stuff up each month. We've planned these monthly promotions out well in advance, and use the resources of our outreach team - not our development team - throughout the year to make sure they land successfully. As I've said numerous times before, the success of an MMO doesn't come from launching. Launching an MMO successfully while not easy, has been done many times before, only to see the community fall apart and the game ultimately fail to establish any longevity. In order for an MMO to be truly successful, they must establish a core, critical mass of players who are dedicated to the long-term success of the game. And that's what these monthly lore, promo, and community events are about. Ensuring the long-term success of CoE, post-launch.
So, then this is where this forum thread devolves. It goes from being an on-topic conversation about where the announcemnt about Map Voting is, to some off-topic rant by long-time community members about how we never share information on our forums. While I'll address those individually below, it's demonstrably false, as all important and official information is now released on the website before Discord, by threat of torture by myself and the outreach team. All official info goes through multiple revisions and write-ups, it goes through graphic design if necessary, and only then is it posted to our official website, followed shortly after by a link-announcement on Discord and social media.
But in spite of the fact that no information of importance or relevance is shared on Discord that isn't also posted by us first here on the website, people will continue to complain to the contrary because we're friendly and social with those who regular our Discord server and are happy to talk about what we're working on and how progress is going.
In any case, if you do not wish to watch me fervently repeat myself in this next part, you can just stop now....
Posted By Gunnlang
Oh of course discord.. why would they bother putting anything onto the forums...
We post all official updates on the website. Until it's on the website, it isn't official. If you've got time to come onto our Discord and socialize with other community members and the developers, you're likely to enjoy some casual conversation and get to know the developers better. But nothing stated there is official. For example, here's the post where we announced the launch of the Searing Plague: Will you survive the Searing Plague Event. We of course teased about it ahead of time, but provided no launch date/time or other specifics until it was on the website.
This idea that we don't post anything on our website is antiquated at best, and simply wrong at worst. Our Thursday shinys, our official announcements, developer blogs, community journals, news & announcements, etc. all show up on the forums or the website. So while we casually chat on Discord, here on our website is where the official info is. Either in our News & Announcements, or our Developer Blogs.
Posted By Makeke
So map vote is next month?. Or did I just make 1+1 = 34?. I could be off. Their marcoms is beyond basic. Needs to be less random info shared on discord and clearer information in forums.
We'll let you know when map voting is going to start when we're ready to make an announcement about it. No announcement has been made yet about the start date of map voting. Although there was info about it in our most recent production blog about Release 0.4.0 Production Update: From Pre To Alpha.
Posted By Gunnlang
While it annoys me that Caspian flat out says map voting is the next community event on discord. (While at least in Violet quote, doesn't give any rough idea to when). But once again, says nothing on the forums.
Notice how since I didn't provide any substantial information, such as start date, there's no news announcement about it? Can you imagine what would have happened if I'd made a forum topic that said "Yes, map voting is still our next big community event," and just left it at that?
I guarantee you, the news announcement about Map Voting will show up on the website before a launch date in Discord. And if you've been following our official news/developer blogs here on the website, you already knew it was up next.
Posted By zimmah
I understand sharing some info on discord first but come on, big reveals like that should be on the forums.
"Map voting is the next community event we'll be doing after this one," isn't a big reveal. It's been at least a small focus of all of our recent production updates, and to my knowledge, everyone knew already. And if you didn't know already - no big deal. When we've set the launch date, we'll make sure there's news posts, social media, etc. Until then, does it really matter?
Posted By Malais
I have NEVER seen a developer use third party chat software as the primary means to communicate important information to their user base while almost completely ignoring their own website.
You still don't. Our website is the primary means to communicate important information to our user base. If you've been told otherwise, you were mislead. While we have casual conversation in Discord, and occasionally let people know what we're currently working on, we don't make official announcements through Discord alone.
New players will visit the website first it should be the primary vehicle for information. Sbs continues to miss this and now it’s actually starting to be a little sad.
We don't miss that. We also believe that the website should be the primary vehicle for accurate information. If you want accurate information, our News & Announcements and Blog posts are the #1 best place to get it. Anything stated in casual conversation in Discord is unofficial.
Posted By Gunnlang
There has been a group of us saying for probably years now something needs to change. Their communication at this rate is a joke.
You have been saying it for years. Even after it changed, you continue to say it.
Of course they then throw back anything said on discord isn't official
I'm not sure what you're looking for here... We post all launch dates, official announcements, upcoming events, developer journals, production updates, etc. on the website.
What we do on Discord is chat about life, politics, and occasionally someone asks a question like "How's map voting going?" To which someone will respond "Going great! I got X feature working... pretty happy about it. At this rate, I may be able to finish up my work on map voting earlier than expected."
Nothing in that is forum-worthy. Nor is there anything official there. This argument was made years ago when we didn't have an outreach team, no support team, and nobody making sure you guys were kept informed on our website. But that time period is long-gone. Nothing is shared on Discord of any importance that we don't post to the website when it's ready to be posted.
Posted By Malais
They have an outreach team and Serp. As awesome as he is he isn’t coding or doing development work on the game. How difficult would it be to let the guy take what is posted in discord and update the website?
First, Serpentius leads our support efforts. Which means every single support ticket is triaged by him at the very least, and handled by him in most cases. Just because he's in Discord, doesn't mean he isn't extremely busy organizing events, reviewing surname submissions, sitting in meetings representing the community's interest, or handling support tickets.
The fact he pops in when his name is mentioned isn't a sign of him having free time, it's a sign of his comittment to the community to make himself available.
Second, the vast majority of random conversations that happen in Discord by the developers (I'm only on Discord a couple times a month now), aren't worthy of being prominantly displayed on the forums. The information isn't that relevant or isn't that accurate. No matter how many times we stress, "info shared in casual conversation in Discord isn't official until we post it on the website," you still seem to want it... then when it changes because, well, it wasn't official, you get upset and blame us for being inaccurate. When we shrug and go "Uh, we told you it wasn't official," we get the response, "If it wasn't official, why did you share it."
You can't have it both ways.
You either want the information which is likely to change and isn't official yet - which we ocassionally share in Discord - and you understand it's not official yet, is subject to change, and thus is less important... or you just want the latest, most-accurate, 100% certain information. Which we share on our official website.
Posted By mickdude2
Discord isn't an official platform, all announcements on forums
Map voting announced on discord
Map voting wasn't announced on Discord. No information was shared about map voting on Discord that hasn't already made its way in to a DJ or news item. Just because you learned we're still planning to have Map Voting next from a Discord conversation doesn't mean it was announced there and that the information wasn't already in a blog/journal post.
....
At the end of the day, what this thread looks like is a lot of people upset about us sharing information in Discord which we didn't share. Then observing that it's been a long-standing problem that we only give out tentative, unofficial information in Discord that's subject to change, rather than more prominantly posting that kind of information as official, unofficial information on our official website, so people can officially say we're now posting with regularity unofficial information on our official news site.
Got it.
And because I've posted this on the forums, rather than just expressing my opinion in Discord, I guess this is me officially stating that if you feel we release super secret exclusive information unfairly on Discord, then you should join us in Discord to get that information.
If you either don't believe that's the case, or don't want to join us in Discord, then only you are responsible. Because last I checked, we're the ones providing the information, and are free to do so wherever we feel like it.
If you want the information, go where you believe the information is.